• English
  • Login / Register

Nice Scooty, but pathetic after sales services

A
ashutripathi91 on Aug 12, 2015
3.0
Nice Scooty, but pathetic after sales services
I bought Suzuki Lets last year and writing this review after one year of use. In May 2015, the battery of my scooty was not working properly, so I called the service center and was advised to bring battery there. I did the same, but the person there asked me to talk to another person. The second person told me that the battery will be replaced within 7 days and also told me that I can check the status over the phone (
which was not working).

Battery Submitted on 2 May 2015.
Called them on 5 May 2015: No response from their end.
Called again on 6 May 2015: Same result, no one picked the call.
Called on 8 May 2015: Again no positive reply.

When I called on 10 May 2015, there was a lady who picked the call kept me telling that she will herself call me. I waited till 15 May, but did not receive any call from that lady. So finally on 16 May I reached there to check what exactly is going on. When I reached there, I get the same reply that they will call me by them self. After waiting for 15 more days, I finally get the call saying I can pick the battery from their service center.

Coming to the scooty, it has a nice ride quality and brings out good mileage. Apart from that service center issue, I never had any trouble with the scooty. I would like to advice Suzuki that to be successful in the market, they need to offer nice after sales services.

Was this review helpful?
YesNo

Suzuki Let's User Reviews

3.8/5
Based on6 User Reviews
Write a Review & Win ₹1000
Popular Mentions
  • All (6)
  • Engine (4)
  • Looks (3)
  • Performance (3)
  • Mileage (3)
  • Style (2)
  • Comfort (2)
  • More ...
  • Latest
  • A
    arman on Apr 22, 2022
    4.0
    Very Nice Scooter
    very nice scooter it has good mileage and I use to go to school on it .... and its sound is superb.
    Was this review helpful?
    1
  • K
    k on Mar 24, 2019
    5.0
    Superior Technology
    Easy handling for all. Reliable at all weather conditions. Thanks to the superior technology of Suzuki.
    Was this review helpful?
  • S
    shray on Jan 23, 2019
    2.0
    Worst bike
    Worst bike ever nothing good brakes,engine are very bad in performance
    Was this review helpful?
  • A
    arindam on Aug 06, 2018
    5.0
    The little devil
    I bought my Let's in July 2016 because the Activa was out of my budget. 2 years and 9000 kilometres since, it's still running great! In fact, it has gotten smoother than it was earlier. The scooter is extremely agile thanks to its small size, and also has amazing acceleration off green signals. One thing I particularly love about the Let's is its growl, rather than the whine that scooters generally have. Makes it feel more manly. The styling is also very modern and youth-oriented. Sometimes (once every few months) it has this weird engine problem where the ignition suddenly goes out and then it doesn't start for 15 mins or so. But apart from that, it's all good. The suspension also relaxes a lot after the first 6 months. Due to Suzuki's poor marketing efforts, we really don't see the Let's at all on the roads, just like the Swish before it. But I hope more people try it out, because it really is worth it.
    Read More
    Was this review helpful?
    8 1
  • S
    shashigaikwad490 on Aug 12, 2015
    4.0
    Stylish Bike with Optimum Comfort Level
    I got a chance to experience this scooter through one of a friend who is crazy about Suzuki. Although he has Suzuki Sport bike and he bought this one for his daughter for city travel. In a first look it looks like ordinary scooter, but the handling experience is quite good as compared to others. It's quite smooth and light in handling, which is an advantage for women / girls. It has 112cc petrol engine and has an automatic transmission like other scooters. It weighs just 98kgs so it's good for handling. This is available five colours – Pearl Mira Red, Metallic Triton Blue, Pearl Mirage white, Glass Sparkle Black and Metallic Sonic Silver, therefore, the ladies of all age groups have wide range of option to choose their favorite color. My friend bought it at Rs. 52, 000 on-road so it's less expensive compare to Activa and Dio. From him, this model gives the mileage of about 55 kmpl in a city, which is not at all bad. I feel the only problem would be “After Sales Service” and spare parts availability as I have not heard about many Suzuki Scooter service center. The other feature of this scooter, which I liked is the charging point and the charger, which is quite handy and useful. Overall I like the model and driving comfort so thumbs-up for Suzuki Lets.
    Read More
    Was this review helpful?
    6
  • View All Suzuki Let's Reviews

More Scooter Options to Consider

Trending Suzuki Scooters

×
We need your city to customize your experience