Kawasaki India Redeems Itself; Delivers Bikes To Beleaguered Customers

SNK Kawasaki was terminated as a dealer in September following the ordeal faced by its customers

A big sigh of relief for Kawasaki India and its customers as redemption has been achieved. Kawasaki found itself in quite a soup earlier this year, after SNK Palm Beach, a dealership in Navi Mumbai, failed to deliver 13 motorcycles to customers who had paid for the bikes in full or taken a loan. Following a long legal battle and a lot of bad press, the issue has been resolved and the affected customers will finally get to ride home with the bikes they paid for.

There was a lot of ambiguity regarding the controversy and while Kawasaki has done right by its patrons, the brand has also offered some clarifications to clear the air over the matter. Here are some of the highlights:

• A total of 13 customers were affected by the issue. 11 were from Mumbai while two were from Pune.
• Initially, Kawasaki India was led to believe that three bikes were affected, when in reality, the number was a lot larger.
• The motorcycles that were booked (and are now being delivered) include nine Z800's, two ZX10R's, one Ninja 1000 and one Versys 1000.
• Kawasaki India got lawyers from Kawasaki Heavy Industries Limited (KHEI) who were in India for two months to find a resolution for the matter. The legalities involved caused a delay.
• This controversy has been scarring for all parties involved, but Kawasaki says it will not affect any other dealer in India or the brand’s future plans.

This has been quite an unprecedented move and we’re glad to say Kawasaki has appreciated the seriousness of the issue.